Reference

Legal Terms for Your Account

We keep the legal side of your account clear: who may open it, how we use records, and what changes when local rules shift.

IndonesiaLocal lawAccount recordsDANA, OVO, GoPay, QRIS

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How Legal Access Works Here

permen4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal position is simple: we make the service available only where local law permits, and we may ask for extra checks when your location, account name, or payment trace needs confirmation. The name on DANA, OVO, GoPay, or QRIS should match the name in your

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account record, because that keeps disputes, corrections, and audit checks clean. We also keep a record of consent, login events, and support replies so you can ask what changed and when. If the law in your area changes, we may limit access for that region and
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explain the next step through your account channel. Where a correction is allowed, we process it after we check the profile and the relevant record, not by chat alone.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Where To Ask About Policy

If a legal point needs a human check, use the live chat inside your account, the contact form in the help area, or the message thread tied to your login.

Live Chat Start in the account chat when you need a quick answer on access, identity checks, or a record change. The thread stays linked to your profile, so we can track the request from first message to final reply.

Help Form Use the form in the help area if you need to attach a screenshot, payment trace, or location question. It helps us keep the request in order before a manual check by the team.

Profile Message Send the request from the same registered account that needs help. That lets us compare the message with your profile, which is important when the issue touches legal access, account ownership, or correction requests.

DATA AND SECURITY

How We Handle Your Data

We handle legal data with narrow use: identity, account history, support logs, and payment traces stay linked to your profile only as long as we need them for verification, dispute handling, or…

Data use

We store registration details, login history, and payment records with account notes so we can verify identity requests and settle disputes. We keep only what is needed for legal, security, and accounting reasons, then review it for removal when allowed.

Cookies

Our cookies remember language, session state, and device checks. On mobile and desktop, you can clear browser data or adjust cookie permissions, but some legal settings may stop the account from loading until you sign in again.

Account security

Open Account > Security to change your password, sign out other sessions, and check the last login device. If something looks wrong, tell us right away so we can freeze access while we confirm the account holder.

Retention

We keep support tickets, payment traces from DANA, OVO, GoPay, and QRIS, and any verification files only for the period needed to meet legal, audit, or dispute duties, then handle deletion or anonymisation where the law allows.

Change requests

For name corrections, data deletion requests, or access questions, send the request from the registered account channel. We compare the request with your profile before we change anything, which keeps the record tied to the right person.

Jurisdiction

Access rules depend on local law and your location. If law changes, we may restrict or close access for the affected region and explain the next step through the same account contact path.

Common Questions About Legal Access

These are the questions we hear most when someone checks the legal side of an account. We answer based on the registered profile, the payment trace, and the law that applies where you are located. If a rule is not available in your area, we will say so through the same contact path and keep your record updated.

It explains account access, data handling, cookies, record retention, and the steps we use when you ask for a correction. It also tells you when local law changes the way we can serve your account.

Access depends on local law and is available only where local law permits. If your location is not eligible, we will not complete account activation, even if your payment method is DANA, OVO, GoPay, or QRIS.

Matching the name on your payment trace with your account helps us confirm ownership, handle disputes, and reduce wrong credits. We apply that check to DANA, OVO, GoPay, QRIS, and bank transfer records.

Open Account > Security, change your password, and sign out any device you no longer use. If you lose access, contact us from the registered profile so we can confirm identity before we reset anything.

We keep only the records needed for verification, accounting, dispute handling, and legal duties. After that period, we remove or anonymise them where the law allows, and we keep the process tied to your account history.

Send the request through the account chat or help form, using the registered name and the detail you want changed. We will compare it with your profile and reply through the same channel after checking it.

Use the live chat, help form, or profile message thread. Our team works every day from 09:00-23:00 WIB, so you can raise the question in a time window that is easy for you.

Legal Terms for Your Account

Where To Ask About Policy

How We Handle Your Data

Data use

Cookies

Account security

Retention

Change requests

Jurisdiction

Common Questions About Legal Access

01 What does this legal page cover?

02 Can I open an account outside Indonesia?

03 Why do you ask for payment matching?

04 How do I change my security details?

05 How long do you keep my records?

06 How do I request a correction or deletion?

07 Who do I contact about a legal question?

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